Return Policy II Shipping Methods
What are your shipping methods?
United States Postal Service with tracking and insurance.
When can I expect my shipment?
All KBS pieces are made in-house, in the Indianapolis studio. So it can take some time to get everything just right and that is usually about 1-2 weeks depending on production schedules. Once the glass is cooled and the piece is polished and awesome, it can take about 2-5 days to get to you once shipped, if shipping in the US. If you need expedited shipping, please email us.
What if I break my KBS piece?
Accidents happen. It's OK. We stand behind the idea that all stuff is replaceable, but people aren't. Of course, we want you to love your KBS piece, but we want you to love yourself more, that is, don't try to wear broken pieces. So if you break a piece, send it back and it's possible we can replace or fix it for you. We are more interested in getting your KBS piece back to you asap so you can continue to rock on.
- Email us so we can expect the shipment: Krista@KristaBermeoStudio.com. If we don't confirm that we got your message, it means we didn't. Please try again.
- Securely wrap the broken piece(s) in bubble wrap along with the other parts or earring mate (we'll need to match them up).
- Ship them with insurance and tracking to: Krista Bermeo Studio, 425 1/2 Mass. Ave., Indianapolis, IN 46204.
- We'll contact you (you did send your contact info, right?) to let you know when to expect everything back. You take care of the shipping to us and we'll take care of the shipping back to you. Breathing easier? It's just stuff.
What if my KBS piece is broken during shipping?
Email us immediately or at least the day of receiving it. This is why we ship insured.
We do this all the time for museum stores, weddings, bridal showers, etc. We work with hundreds of colors, so we'll bet we can match those dresses or come pretty close. Do add about 2-3 weeks for us to email and ship back and forth to get it right.